Frequently Asked Questions
Q. How long does shipping take?
Q: Can I cancel my order if I change my mind?
Q: Where do the products on Faux Hause come from?
Q: Are independent fashion designers able to host their designs on the Faux Hause platform?
We negotiate with a number of parties to make shipping times as short as possible, however we are unable to make a guarantee on shipping times due to customs clearance, distances involved, and variations in shipping times between providers.
Once you place an order, we give a 48 hour period through which you may cancel your order for any reason. After 48 Hours, we will process your order and after the order is processed we are unable to cancel for change of mind. However, we of course will process cancellations if a product is faulty; as is your right.
If you change your mind and would like to cancel, please get in touch with us within 48 hours of placing the order and we will cancel it for you.
At Faux Hause, we are proud to say that all these great items and styles come from vendors and designers all over the globe, and then pass through Australia on their way to you!
We are always open to discussing how we can help others on their brand journey and if you are a designer we would love to speak with you. Simply get in contact with us, and let us see how we can work together.